Citizen Services Unit

Under His Majesty King Abdullah II’s directives, the Royal Hashemite Court established the Citizens Service Unit to provide Jordanian citizens without health insurance, with Medical Coverage Forms to address their healthcare needs. The Unit provides Medical Coverage Forms for treatment at a specific list of healthcare providers, including those from the Ministry of Health, the Royal Medical Services, and university hospitals. Moreover, the Unit offers financial assistance to underprivileged citizens based on set criteria.

The Citizens Service Unit is located at the Royal Hashemite Court, on the road leading to Al Hashemi Al Janoubi. It is open to the public.

Sunday to Thursday, between 8:30am and 3:30pm.
The Unit does not operate on weekends (Friday and Saturday) and public holidays.

Medical Aid Section

The Medical Aid Section issues medical expenses coverage forms for Jordanians who are not covered by health insurance and are unable to cover the cost of treatment at specific hospitals, in accordance with the decision of a specialised medical committee. Priority is given primarily to treatment at Health Ministry hospitals, and its affiliated healthcare centres.

Conditions for Obtaining a Medical Expenses Coverage Form

  1. The patient must be a Jordanian citizen and hold a national ID number.
  2. The patient must be a resident of Jordan and not serving a jail sentence during process.
  3. The papers must be submitted by the patient in person or by a first-degree relative on his/her behalf (father, mother, sister, husband, wife, son, or daughter).
  4. The patient must be older than six years of age and younger than 60 years of age (those older or younger than this bracket are automatically covered by Ministry of Health hospitals)
  5. The patient must not be covered by any health insurance policy or umbrella.
  6. The patient must not be financially capable of covering medical treatment costs.
  7. The medical case must not be judicial.

Documents Required

  1. A valid civil identification card for the patient.
  2. Original valid family book, if the patient is underage.
  3. A stamped detailed non-Judicial medical report issued no more than 6 months prior and an attached financial receipt.

Social Studies Section

The Social Studies Section deals with requests for financial assistance by underprivileged citizens who submit requests and petitions to the Royal Hashemite Court for financial assistance. These requests are evaluated according to pre-set criteria for decision making and granting.

Conditions for Obtaining Financial Assistance

  1. Applicant must be a Jordanian citizen
  2. Applicant must be a resident of Jordan and must not be serving a jail sentence
  3. Only first time applicants without previous records of receiving assistance will be considered

Documents Required for Obtaining Financial Assistance

  1. Valid civil identification card
  2. Original and valid family book
  3. Other supporting documents on the economic, social, and health situation of the applicant.
For further information, please do not hesitate to contact us at 064637341