Customer Service Unit

Under His Majesty King Abdullah II’s directives, the Royal Hashemite Court established the Citizens Service Unit to provide Jordanian citizens without health insurance, with Medical Coverage Forms to address their healthcare needs. The Unit provides Medical Coverage Forms for treatment at a specific list of healthcare providers, including those from the Ministry of Health, the Royal Medical Services, and university hospitals. Moreover, the Unit offers financial assistance to underprivileged citizens based on set criteria.

Public Access

The Citizens Service Unit is located at the Royal Hashemite Court, on the road leading to Al Hashemi Al Janoubi. It is open to the public

Sunday to Thursday, between 8:30am and 3:30pm. The Unit does not operate on weekends (Friday and Saturday) and public holidays.

Medical Aid Section

The Medical Aid Section issues Medical Coverage Forms to Jordanians who do not have health insurance or any form of healthcare policy and are unable to afford treatment. Triaging, destination, and assignments are made by a specialised medical committee at the Citizens Service Unit; with priority to receiving treatment at Ministry of Health hospitals and affiliated healthcare centres.

Conditions for Obtaining a Medical Coverage Form

  1. Relevant documents must be submitted by the patient in person or by a first-degree relative (father, mother, sister, husband, wife, son, or daughter)
  2. Beneficiaries must be over 6 and below 60 years of age (those outside this age bracket are automatically covered by the Ministry of Health)
  3. Beneficiaries must not have any health insurance policy
  4. Beneficiaries must be incapable of financially covering medical treatment costs
  5. The relevant document in question must not be related to a judicial case, felony or accidents under law enforcement investigations

Required Documents

  1. Valid civil identification card
  2. Original and valid family book, if patient is under legal age
  3. Stamped and detailed medical report issued during the last six months prior to the case in question and an attached financial receipt of that transaction

Social Studies Section

The Social Studies Section deals with requests for financial assistance by underprivileged citizens who submit requests and petitions to the Royal Hashemite Court for financial assistance. These requests are evaluated according to pre-set criteria for decision making and granting.

Conditions for Obtaining Financial Assistance

  1. Applicant must be a Jordanian citizen
  2. Applicant must be a resident of Jordan and must not be serving a jail sentence
  3. Only first time applicants without previous records of receiving assistance will be considered

Documents Required for Obtaining Financial Assistance

  1. Valid civil identification card
  2. Original and valid family book
  3. Other supporting documents on the economic, social, and health situation of the applicant.